In this guide, we’ll go through the most common reasons why you can’t change channel on Xfinity and how to fix them. Read on to learn more.
“My Xfinity Remote Won’t Change Channels” — Most Common Reasons
Before reviewing the fixes for the Xfinity remote not changing channels problem, it’s essential to evaluate why this happens in the first place. Here are some factors that can cause problems on your Xfinity remote:
1 “My Xfinity Remote Won’t Change Channels” — Most Common Reasons2 How to Fix Xfinity Remote Not Changing Channels2.1 Fix #1: Change the Batteries in Your Xfinity Remote2.2 Fix #2: Re-pair Your Xfinity Remote2.2.1 For Xfinity Remotes with a Setup Button2.2.2 For Xfinity Remotes without a Setup Button2.2.3 For the Xfinity XR16 Remote3 Final Thoughts
Faulty Batteries – The most common reason why your Xfinity remote malfunctions is due to dead or defective batteries. Your remote needs to have enough power to emit signals to and control your Xfinity cable box. Bugs – Your Xfinity remote can sometimes experience bugs that might affect its connection to the cable box. This can lead to incorrect commands and slow responses from your cable box. Re-pairing your Xfinity remote to your cable box can potentially solve this problem. Physical Damage – Your Xfinity remote can have trouble transmitting commands to your cable box if it’s physically damaged. When you cannot control the channel, try checking if the channel buttons are stuck or if there’s dust or debris inside.If it was dropped from high enough or exposed to water, you might have to buy a new Xfinity remote. But, if it has out-of-the-box defects, try contacting Xfinity Technical Support to ask for a free replacement.
How to Fix Xfinity Remote Not Changing Channels
Remote issues are a common experience for Xfinity users. Fortunately, this can usually be solved with simple troubleshooting methods. Review each fix below and see which one is the most effective for your Xfinity remote.
Fix #1: Change the Batteries in Your Xfinity Remote
The first thing you can try is to change the remote’s batteries. Battery problems can easily go unnoticed, but if your remote is working well and suddenly malfunctions, it may be caused by a lack of power. However, you must drain its residual power before trying a new pair of batteries. To do this, follow these steps:
Fix #2: Re-pair Your Xfinity Remote
If only some buttons on your Xfinity remote work, you can try re-pairing it to your Xfinity cable box. The process for re-syncing your Xfinity remote can vary depending on the kind of Xfinity remote that you own. To unpair various Xfinity remote models, refer to the steps below:
For Xfinity Remotes with a Setup Button
For Xfinity Remotes without a Setup Button
For the Xfinity XR16 Remote
After unpairing, you’ll need to sync your Xfinity remote back to your cable box. To pair an Xfinity Remote (with a Setup button), proceed to these steps: To pair an Xfinity Voice Remote (without a Setup button), proceed to the steps below: To pair an Xfinity XR16 Voice Remote, do the following:
Final Thoughts
Your Xfinity remote can sometimes have issues with its buttons, like the remote’s channel keys. This can be caused by various factors, including pairing problems, bugs, or faulty remote batteries. Hopefully, this guide helps you to fix any issues where your Xfinity remote won’t change channels. If the methods above were ineffective, try contacting Xfinity Technical Support for more help.
